Teleconference Etiquette Tips

1. Wait to introduce yourself. Contrary to what the automated voice tells you, DON’T speak your name upon entering the call, because you may be interrupting a conversation. WAIT for an opening in the discussion, and then let the others know that you’re on the line at an appropriate time.  If you are late dialing in, please wait for an opening in the conversation to introduce yourself.

2.  No speakerphones please. It can make you sound like you are in a tunnel, and any activities you are engaged in are audible to others.  It can also be annoying, distracting or impede others ability to hear and understand.

3.  Silence ringers. Please silence other two-line phones, cellular phones, fax lines, etc. in your room/office before calling in.

4.  No heavy breathing. While it may be comical to you, it can disrupt at best and keeps others from hearing the conversation at worst.

5.  Use your headset wisely. If you’re using a headset, make sure it’s close enough to your mouth so everyone can hear you, but not so close that your voice is distorted.

6.  Don’t three-way call into the bridge.  Someone won’t be able to hear – you or someone else on the call.

7.  Mute when you are not speaking. If you are in an environment that has a lot of background noise, mute your phone when you are not speaking so the sounds will not disrupt the call.  Even though YOU can hear over that sound, your background noise becomes amplified on a bridge call, and it can prevent others from hearing the conversation. DO NOT place your hand over the mouthpiece to mute the sound; it will only cause even more distortion.

8. Introduce yourself when speaking. When entering the conversation, first introduce yourself, and then continue with your comment or question. Please do not assume everyone on the call can hear you well enough to identify you only by your voice.

9. Do not interrupt or make comments while another person is speaking.  Allow each speaker to finish his or her comments before you jump in, and refrain from “cross talk” during the call.  Please use common courtesy!

10. Minimize and prepare for background noise. Put dogs and children in another room.  Turn off the radio, stereo or television.  Background noise might be normal for you, but it is interference to others on the call.

11. Turn off your call waiting.  Before calling into the bridge line disable your call waiting by dialing *70 before dialing the conference line. Once you disconnect from the call your call waiting should be automatically reactivated.

12.  Participation is encouraged! Only share as much personal information as you feel comfortable.  Ask a question, even if it seems silly to you – someone else may be wondering the same thing!

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